Patient Management Standard 1:
Students will understand a variety of organizational skills to maximize efficient operations in providing
dental services. They will collect patient data and allocate units of time according to urgency, doctor
preference, equipment, space, and staffing variables.
Examples of the types of work students should be able to do to meet the standard:
- Students will demonstrate/teach each other tooth brushing and dental floss methods and provide the same
teaching strategy for students at an elementary school in the community.
- Students will use a sample of an appointment daily schedule from a dental office and redesign the day
for more productivity.
Records and Financial Management Standard 2:
Students will know the purpose and function of a variety of dental and financial records systems.
Students will understand the various types of dental insurance coding and claims processing procedures.
They will maintain and manage dental and financial records systems, process insurance claims, receive
and prepare correspondence, and verify legal documentation.
Examples of the types of work students should be able to do to meet the standard:
- Students put a portfolio of various legal patient forms together for review.
- Students, given simulated patient information, complete a patient record including third-party payer
information, diagnosis and treatment results and future care prescribed.
- Students, given a prepared list of information, record financial charges/payments on a daily ledger
and reconcile ledger at the end of the exercise.
- Students prepare sample letters to patients, e.g., welcome, refunds, collections and appointment
reminders.
Treatment Protocol Standard 3:
Students will understand the needs of patients and clinicians when preparing for specific dental
procedures. They will prepare the patient, assemble and prepare necessary dental equipment and
instruments, assist the clinician with instruments, materials, and treatments, perform patient services,
and provide patient education as requested.
Examples of the types of work students should be able to do to meet the standard:
- Students identify instruments and prepare various procedural tray setups within a specified time.
- Students seat each other as patients, role playing as a child, geriatric, wheel chair, blind, and
anxious patient.
- Students examine a simulated oral cavity for tissue health identification by color and oral lesion
relationship.
Radiology Standard 4:
Students will understand the purpose of the theory and clinical application of dental radiographic
techniques. They will demonstrate procedures necessary for completion of the dental radiologic
examination for patient diagnosis in compliance with the Dental Practice Act for certification.
Examples of the types of work students should be able to do to meet the standard:
- Students identify anatomical landmarks shown on x-ray film.
- Students correctly mount a full set of 18 radiographs.
- Students demonstrate safety protocol, placement, exposure, and developing of radiographs.
- Students explain exposure safety procedures to patients.
Supportive Procedures Standard 5:
Students will know the various support services procedures necessary to provide quality dental care.
They will prepare and process instruments and equipment and utilize inventory control procedures to assure
appropriate and quality dental care.
Examples of the types of work students should be able to do to meet the standard:
- Students complete an infection control program including OSHA regulations and Universal
Precautions protocols.
- Students prepare instruments for and complete a sterilization procedure.
- Students prepare dental materials following infection control protocol.
Expanded Intra-Oral Procedures Standard 6:
Students will understand procedures performed by a registered dental assistant (RDA). They will perform
basic dental assisting and registered dental assisting duties as legislated in the Dental Practice Act.
Examples of the types of work students should be able to do to meet the standard:
- Students will prepare, place, and evaluate intra-oral procedures including; rubber dam, Tofflemire
matrix, periodontal packs, and temporary crowns.
- Students will demonstrate appropriate immediate and temporary emergency response to abnormal patient
reaction to the procedure(s).
Laboratory Procedures Standard 7:
Students will understand the principles of mechanical and technical skills in construction of dental
prosthetic, interceptive, and corrective devices worn in the mouth. They will construct devices and
appliances as specified by written prescription from the dentist.
Examples of the types of work students should be able to do to meet the standard:
- Students take alginate impressions, and pour and trim study models for diagnostic and prosthetic
purposes.
- Students prepare a wax carving for molar crown pour up within given tolerances and measurements.
Specialty Practices Standard 8:
Students will understand the function of a variety of dental office specializations. They will attain
additional specialized training to perform specialized procedures.
Examples of the types of work students should be able to do to meet the standard:
- Students identify and describe the eight specialties and differentiate the services provided by each.
They will include in the description the specific and unique skills required for employment in the
specialty office.
- Students participate in a workplace learning observation in a specialty office assistant to become
familiar with the patient services provided and the environment in which the work takes place.
- Students prepare a report on a specific specialty procedure and present the information to the class.
Samples of specific activities or tasks that give students the opportunity to demonstrate that they
can meet the standard:
- In a simulation a patient will show signs of anaphylactic shock following an injection prior to dental
treatment. Students will accurately identify the emergency and appropriately react in a specified time
limit. They will assure the patient’s safety, report to the doctor, and assist with keeping the patient,
other patients, and the office staff calm.
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