Patient Management Standard 1:
Students will understand a variety of organization skills to maximize efficient office operation in
providing patient services. They will collect patient data and allocate units of time according to
urgency, office practice preference, equipment, space, and staffing variables.
Examples of the types of work students should be able to do to meet the standard:
- Students design scheduling and appointment systems that serves the medical offices with optimal
efficiency.
- Students role play typical patient behaviors in the office setting.
- Student respond to typical medical office telephone communications, determine which calls require
an immediate response and which calls can be delayed until an appointment is available.
Records and Financial Management Standard 2:
Students will know the purpose and function of a variety of medical and financial records systems. Students
will understand the various types of insurance coding and claims processing procedures. They will maintain
and manage medical and financial records systems, collect data, process coded insurance claims, receive
and prepare correspondence, and verify legal documentation.
Examples of the types of work students should be able to do to meet the standard:
- Students practice medical billing procedures on the pegboard system and computer using appropriate forms
and coding systems.
- Students access various insurance providers including Medicare and Medical for patient verification and
will process insurance claims.
Treatment Protocols Standard 3:
Students will understand the needs of patients and clinicians when preparing for specific procedures. They
will prepare the patient, assemble and prepare the necessary equipment and instruments, assist the clinician
and perform patient services as requested.
Examples of the types of work students should be able to do to meet the standard:
- Students prepare the patient for minor surgery.
- Students practice assisting the physician in a routine physical exam.
- Students role play teaching a patient about the care of a specified medical condition.
Supportive Procedures Standard 4:
Students will know the various support services procedures necessary to provide quality patient care. They
will prepare and process instruments and equipment and utilize inventory control procedures to assure
appropriate and quality patient care.
Examples of the types of work students should be able to do to meet the standard:
- Students perform simple laboratory tests such as urinalysis, blood sugar, and finger sticks.
- Students sterilize and disinfect equipment and supplies according to universal precautions and office
protocol.
- Students practice inventory control procedures and prepare a system for assuring that supplies are
available as needed.
Specialty Practices Standard 5:
Students will understand the function of a variety of medical office specializations. They will attain
additional specialty training to perform specialized procedures.
Examples of the types of work students should be able to do to meet the standard:
- Students research the roles of the medical assistant in the various specialty office in the local
community.
- Students practice specialty procedures according to office protocol and regulated scope of practice for
the specialty.
Samples of specific activities or tasks that give students the opportunity to demonstrate that they can
meet the standard:
- The student is given the following case study: “a patient arrives with a 2 year old child who has ingested
a large amount of a potentially fatal prescription drug. The medical office is in a rural community and is
closer than an acute care facility that is 2 hours away by car.” The student will describe the steps
necessary for immediate care, the alternative methods for treating the child, tests that need to be taken,
and the role of the medical office assistant in the entire procedure.